Privacy policy

At Côte DeMa, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or purchase products from us. By using our website, you agree to the practices described in this policy.

1. Personal Data We Collect

We may collect and process the following types of personal information:

Identity Data
First name
Last name
Title
Date of birth (optional)

Contact Data
Email address
Billing address
Delivery address
Country and location
Telephone number

Financial Data
Payment card details
Bank account details (when applicable)

Transaction Data
Details of purchases and orders Order numbers
Payment records
Delivery information
Product details and prices

Technical Data
IP address
Device information
Browser type and version Time zone settings
Operating system and platform

Profile Data
Purchase history Product preferences Interests and feedback Survey responses

Usage Data
How you use our website Pages visited
Search activity
Website interaction data

Marketing & Communication Data
Your preferences for receiving marketing communications from us

2. How We Collect Your Data Direct Interactions

Create an account
Place an order
Subscribe to marketing updates
Enter competitions or surveys
Contact our customer service team

Automated Technologies
When you browse our website, we may automatically collect certain technical and usage data using cookies, server logs and analytics tools.

Third Parties
Payment processors Delivery partners
Website analytics providers such as Google Analytics Affiliate marketing networks

3. How We Use Your Personal Data Order Processing

Process and deliver your orders Manage payments and refunds Provide customer support

Website Improvement
Improve website functionality and performance
Analyse customer behaviour and preferences

Marketing Communications
With your consent we may send promotional emails, product updates, and special offers. You can unsubscribe at any time.

Fraud Prevention
We may use your data to prevent fraud and ensure secure transactions.

4. Sharing Your Data
We do not sell your personal data. However, we may share your data with trusted service providers who help us operate our business including payment processors, delivery companies, warehousing providers, marketing and analytics partners, and fraud prevention agencies.

5. Marketing Communications

You may receive marketing emails or messages if you have opted in. You can unsubscribe at any time via the unsubscribe link in emails or by contacting us.

6. Advertising on Other Websites

We may display Côte DeMa advertisements on other websites using cookies, pixels, web beacons and social media advertising tools.

7. International Data Transfers
Your data may sometimes be processed outside the European Economic Area (EEA). When this occurs we ensure appropriate safeguards are in place.

8. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.

9. Your Rights

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Object to certain data processing
Request data portability Withdraw consent for marketing
You also have the right to complain to the UK Information Commissioner's Office (ICO).

10. Cookies

Our website uses cookies to improve browsing experience, remember preferences, analyse website performance and provide relevant advertising.